WAIT-LIST PROCEDURE.
Our regional board is trying our best to serve many players in our community. For questions contact our Regional Commissioner Julio Velez, region73rc@gmail.com.
Due to increasing late sign-ups of players it is no longer possible to meet the required minimum lead times for uniforms, inform coaches with sufficient time to reach out to parents to have their first meeting and to train coaches, referees and other volunteers on time before the soccer season opens. The system offers the waitlist solution for parents who sign up late,
Late responses from parents of players taken from the waiting list delayed registration and the opportunities for other players. In order to serve our community in the best way possible, we had to limit response time to 48 hours. Once the email is sent that there is an opening for a player, the parent must pay online within 48 hours for the registration. See below.
1. Why a player is put on the waiting list?
a. The registration period is closed.
b. The max number of players in the division has been reached.
2. What does it mean to be on a waiting list?
a. The system will send an email that you are on the waiting list.
b. There is no guarantee that the player has a place on a team but may have a chance.
c. A wait-listed player shows $0 charge in your account.
d. Check your email often.
3hpw.
3. How are players taken of the waiting list?
a. Players on the waiting list are taken off on a first-on first-off basis.
b. An opening for a player on a team becomes available.
c. The system will send an email with instructions to go to your account and pay the open balance.
d. Click on the View/Pay in your shopping cart in your account to pay the balance.
e. This has to be done within 48 hours.
f. If registration completes with payment of balance, then the player is placed on a team.
4. What happens if registration is not completed in 48 hours after a player is taken from the waiting list?
a. That player may have lost the immediate opportunity to get on a team.
b. The next player on the waiting list is offered the opportunity starting with step 3c.
c. This continues until the waiting list is empty or a player has properly registered with payment.
Frequently Asked Questions.
Q1: When I registered and was placed on the waitlist, I thought I paid.
A1: All waitlisted players have a $0 registration charge even going through the entire registration procedure.
If you paid, then the system will generate a receipt to your email with the amount.
Q2: I thought I was on the waiting list but now I am taken off but not registered.
A2: When a player is taken of the waiting list, the parent has 48 hours to pay the registration balance in order to complete enrollment of the player for the season.
Q3: I did not get a message that my player was taken of the Waitlist and payment of balance was required.
A3: Make sure that your account on Sports Connect has the latest information on email and a current phone number.
Send an email to us if your email changed but not yet put in your Sports Connect account when wait-listed.
Q4: Is the player who missed the opportunity for immediate placement back on the waiting list?
A4: No. Re-registering must be done manually by the parent after a player is taken of the waiting list.
Q5: Why is the response time 48 hours.
A5: Because there are usually multiple players on the waiting list we need to put them as quickly into teams so they can receive the information and their uniform. Late responses in the past caused anxiety and complaints.
We must strive to give best and timely service to our community. So no long delays to get placed on a team. We decided for the 48 hours so many parents/players were able to respond in time.